Got Questions?

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

Generals

When will my order ship?

Orders should ship from our Texas warehouse 1 to 2 business days after they have been placed.

How can I find my tracking number?

You’ll receive an email with your tracking number once it ships. In case you do not receive the email, we are most likely overloaded with orders. We sincerely apologize for this issue.

Do you ship to Hawaii/Alaska?

We do, however, please note that free shipping is not available for these locations due to the cost of shipping.

Do you ship internationally?

Unfortunately, we cannot offer international shipping at this time.

Why can’t I ship to a PO Box?

Our standard shipping services cannot deliver to PO Boxes at this time.

Why do you use plastic packaging on some items?

We are pursuing more environmentally friendly packaging for all our products. We use plastic for various reasons, such as sanitary requirements and protection of the items in store and shipping. We are considering including starch-based polybags and paper-based packaging to replace the plastic packaging.

Are any chemicals used to grow bamboo?

All our bamboo is grown without the use of pesticides, fertilizers, chemicals or artificial irrigation. Bamboo is considered one of the most sustainable resources in the world because of the gentle harvesting process. When harvesting bamboo, the root system is left in place, which allows for quick regrowth.

How is the bamboo treated during manufacturing?

Are any dyes or stains used on your bamboo products? What is the process?
Bamboo is split and then boiled and/or heated with steam and pressure before it’s glued into boards using food-safe adhesives. A longer heat/steam process is what creates the caramelized color in the dark boards. There are no colors added. The color of bamboo may vary based on how long it is under heat treatment. The longer the heat treatment, the darker the color. After the boards are made, mineral oil is applied.

What glue do you use?

We use only food-safe glue.

Are there animal products in the glue?

No.